Fresno County Holidays from AU$2,041

Pros: The hotel staff was very accommodating. We were able to check in early (around 12 pm) at no additional cost. Breakfast buffet was delicious (scrambled eggs, veggie frittata, sausages, potatoes, fruit, pancakes, parfaits, overnight chia, oatmeal and cereal). Complimentary bottled water was available at the front desk. We received complimentary drink tickets. I also appreciated the staff provided us whole milk in the evening for our baby. The location is great, on the corner a cable car stop and because it’s on top of knob hill, it was a popular photo area. Cons: The facility could use some upgrading. The hallway carpets were dirty and while the room was clean it felt dated. The shower could use an update.

It’s always amazing there!

Unfortunately, our stay was very disappointing. The photos online do not accurately represent what you actually experience when you arrive. The hallways were in very poor condition, the carpets looked dirty and worn, and the doors and common areas desperately need painting and updating. The room itself was also underwhelming. The one positive was the bed, which was comfortable. The neighborhood was another major disappointment. We did not enjoy the location at all and did not feel it matched what we expected based on the hotel’s presentation online. Overall, the biggest issue for me was the difference between the photos and the reality. When you book a hotel based on the images provided, you expect the property to look and feel similar when you arrive. That was definitely not our experience here. The hotel needs significant updating and better upkeep. I would not stay here again.